FAQ

A: Most likely, yes. We have extensive experience shipping to ports worldwide, including in Southeast Asia, the Middle East, Europe, Africa, North America, and South America. Please specify your destination port when inquiring.

A: We provide a complete set of original shipping and quality documents, which typically include:
Commercial Invoice
Packing List
Bill of Lading
Certificate of Origin
Mill Test Certificate (MTC) / Material Test Report
Insurance Policy (for CIF terms)

A: Yes. Our products are manufactured to meet various international standards such as ASTM, JIS, DIN, GB, EN, etc. We can also assist with obtaining specific certifications (like CE marking for Europe) if required.

A: We take all complaints seriously. In the rare event of a quality issue:
1.Please notify us immediately with clear photos/videos and the relevant batch numbers.
2.We will investigate the issue promptly with the mill and our QC records.
3.We will work with you to find a fair and swift solution, which may include replacement, compensation, or a discount on future orders, as per our agreement.

A: Yes, we stand behind the quality of our products. All our steel products are covered by a warranty against manufacturing defects, provided they have been stored and handled correctly according to our guidelines. Please refer to our sales contract for specific warranty details.